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Privacy Policy

Welcome to Golden Oak Gatherings. Your privacy matters to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services.

 

1. Information We Collect

Personal Information

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Postal or billing address

  • Event details (e.g. date, type, location, guest numbers)

  • Payment or invoicing information (if applicable)

Non-Personal Information

We may also collect technical and usage-related information, such as:

  • IP address

  • Browser type and version

  • Pages visited on our site

  • Time and date of your visit

  • Time spent on each page

  • Referral sources (how you found our site)

 

2. How We Use Your Information

We use your personal information to:

  • Provide and maintain our event hire and planning services

  • Process enquiries, bookings, and payments

  • Communicate with you about your event or order

  • Send updates or promotional material (if you’ve opted in)

  • Improve our website and customer experience

  • Comply with legal obligations

 

3. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share it with:

  • Service Providers: such as payment processors, web hosts, marketing tools, or subcontractors involved in your event.

  • Legal Authorities: if required to do so by law or court order.

All third parties are required to protect your data in line with Australian privacy laws.

 

4. Security of Your Information

We take the security of your data seriously. Reasonable steps are taken to protect it from loss, misuse, or unauthorised access, including:

  • Secure password-protected systems

  • Limited access to authorised staff

  • Secure payment gateways and platforms

Please note that while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

 

5. Cookies & Analytics

Our website uses cookies and tools like Google Analytics and Meta Pixel to:

  • Understand website traffic and user behaviour

  • Tailor your browsing experience

  • Measure advertising performance

You can disable cookies through your browser settings, though this may affect site functionality.

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your personal information

  • Object to or restrict how we process your data

  • Withdraw consent for marketing communications

  • Request a copy or transfer of your data

To exercise any of these rights, please email us at enquiries@goldenoakgatherings.com.

 

7. Changes to This Privacy Policy

This policy may be updated occasionally to reflect changes in law, our services, or privacy practices. The latest version will always be available on our website. We encourage you to review it periodically.

 

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:
📧 enquiries@goldenoakgatherings.com

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